This English translation is provided for convenience. In case of any difference, the French version prevails.
Free returns
Returns are free: we cover the return shipping costs.
Right of withdrawal: 14 days
You have 14 days from receipt of your order to change your mind, without giving a reason.
To exercise this right, inform us of your decision via our Contact page, stating your order number. You may also use the model form below.
Returning the item
- Contact us before sending the item: we give you the return address and explain how to return it free of charge.
- Return the item no later than 14 days after informing us of your decision.
- Return the complete item, in its original packaging if possible.
- You may examine the item as you would in a shop. If you have handled it beyond what is necessary to try it, a deduction for loss of value may be made from the refund.
Refund
We refund you no later than 14 days after being informed of your decision, using the same payment method as your order. We may wait until we have received the item, or proof that it has been sent, before refunding you.
Defective, damaged or wrong item
Contact us with a photo and your order number. We will offer you a replacement or a refund, at our expense. You also benefit from the legal guarantee of conformity.
Model withdrawal form
(Complete and send it to us via the Contact page only if you wish to withdraw.)
To Féloria, [TO BE COMPLETED: postal address and email]:
I hereby give notice that I withdraw from the contract for the sale of the following goods:
Ordered on: … / received on: …
Order number: …
Name: …
Address: …
Date: …